Do you have a clear picture of your customer base as it stands now? Do you know which sales techniques have the best chance of succeeding? How can you improve customer satisfaction? Do your reps follow up on leads quickly?
Having an overview of the various customer relations and a clear lead follow-up procedure will lead to higher turnover immediately.
XDMS CRM helps you to follow up on your prospects and customers and to analyse your information in the best way possible. Who are my customers? How often do they buy something and what is it that they buy? Do they come to you for maintenance too? Which actions increase the chances of a sale? And so on.
Our CRM software application, Prospect Desk, helps your reps to follow up on prospects and clients. They’ll be able to keep tabs on all their leads and everyone is followed up on a project basis for the best possible result. Improve customer satisfaction and increase the chance of a sale. By gathering together all this information, you will be building a high-quality customer base, with a clear overview of your sales success factors.
Reports are automatically included, which means that reps can follow up on their prospects and customers optimally.
Text message option
Send appointment or annual servicing reminders to your customers via text message from XDMS for optimum customer relations.
Guide your reps based on action lists linked to the sales process for better process analysis and to enhance customer satisfaction.
Project-based follow up
Following up on your reps on a project basis helps them to understand and analyse the sales process better, and cater for customer needs more effectively.